Terms and Conditions

1. Agreement to Terms

Welcome to Foodie ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our food delivery platform and mobile application. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the service.

2. Description of Services

Foodie is a comprehensive food delivery platform that connects:

Customers who wish to order food and groceries
Restaurants and Grocery Shops that offer food preparation and delivery services
Delivery Partners who provide logistics and delivery services
Service Providers including catering and event management services

We facilitate transactions between these parties but are not directly responsible for the preparation, quality, or delivery of food items.

3. User Registration and Accounts

Registration Requirements

Users must provide accurate and complete information during registration
Valid phone number and email address are required
Users must be at least 18 years old to create an account
Business users must provide valid business documentation

Account Security

Users are responsible for maintaining password confidentiality
Users must notify us immediately of any unauthorized access
We reserve the right to suspend accounts showing suspicious activity
Users are responsible for all activities under their account

4. User Responsibilities

For Customers

Provide accurate delivery information and location
Be available during estimated delivery times
Make timely payments for Cash on Delivery orders
Treat delivery partners with respect and courtesy
Report any issues with orders promptly

For Restaurants and Grocery Shops

Provide accurate menu information and pricing
Maintain food safety and hygiene standards
Prepare orders within specified timeframes
Update availability status in real-time
Comply with local health and safety regulations

For Delivery Partners

Deliver orders safely and within estimated times
Maintain vehicle and equipment in good condition
Follow hygiene protocols and safety guidelines
Communicate professionally with customers
Update order status accurately

5. Order Process and Payment

Order Placement

Orders are subject to restaurant/shop availability and confirmation
Prices may change without prior notice
Minimum order values may apply for certain areas
Delivery charges are calculated based on distance and other factors

Payment Methods

Online Payment: Credit/Debit cards, UPI, wallets via Razorpay
Cash on Delivery (COD): Available in select areas
QR Code Payments: UPI-based instant payments
All online payments are processed securely through our payment partners

6. Pricing and Fees

Product prices are set by individual restaurants and shops
Service fees and delivery charges may apply
Taxes are included in the final price as applicable
Dynamic pricing may apply during peak hours
Promotional offers are subject to specific terms and conditions
All prices are displayed in Indian Rupees (INR)

7. Prohibited Activities

Users are prohibited from:

Using the platform for illegal or unauthorized purposes
Providing false or misleading information
Attempting to gain unauthorized access to the platform
Interfering with the platform's operation or security
Violating any applicable laws or regulations
Harassing or abusing other users or staff
Creating fake accounts or impersonating others
Reverse engineering or copying our technology

8. Intellectual Property Rights

All platform content, trademarks, and logos are owned by Foodie
Users may not reproduce, distribute, or create derivative works
Restaurant and product images are owned by respective businesses
User-generated content remains the property of the user but grants us usage rights
We respect intellectual property rights and expect users to do the same

9. Limitation of Liability

Foodie's liability is limited as follows:

We are not responsible for food quality, preparation, or safety
We are not liable for delays caused by restaurants or delivery partners
Our maximum liability is limited to the order value
We are not responsible for third-party payment processing issues
Force majeure events (natural disasters, strikes, etc.) exempt us from liability
We provide the platform "as is" without warranties

10. Privacy and Data Protection

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which includes:

Collection and use of personal information
Data sharing with restaurants and delivery partners
Security measures for data protection
User rights regarding personal data
Cookie usage and tracking technologies

Please review our Privacy Policy for detailed information.

11. Account Suspension and Termination

Grounds for Suspension

Violation of these Terms and Conditions
Fraudulent or suspicious activity
Repeated order cancellations or COD violations
Abusive behavior towards staff or delivery partners
Non-payment of outstanding dues

Termination Process

We may suspend or terminate accounts with or without notice
Users may terminate their accounts at any time
Upon termination, all user rights cease immediately
Outstanding payments remain due after termination

12. Dispute Resolution

In case of disputes:

Users should first contact our customer support team
We aim to resolve disputes amicably and promptly
Unresolved disputes will be subject to arbitration
Indian law governs these terms and any disputes
Courts in Bhubaneswar, Odisha have exclusive jurisdiction

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be communicated through:

In-app notifications
Email notifications to registered users
Updates posted on our website
Social media announcements for major changes

Continued use of our services after changes constitutes acceptance of the revised terms.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Bhubaneswar, Odisha.

15. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: support@foodiedelevery.com
Phone: +91-7008660113
Address: Foodie Technologies Pvt. Ltd., Bhubaneswar, Odisha, India
Business Hours: Monday to Sunday, 9:00 AM to 11:00 PM IST

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.