Shipping Policy

1. Introduction

Welcome to Foodie's Shipping Policy. This policy outlines our delivery and shipping practices for food orders, grocery deliveries, and product shipments on our platform. We are committed to providing fast, reliable, and safe delivery services to our customers.

2. Delivery Areas

Foodie provides delivery services in selected cities and regions across India. Our delivery coverage includes:

• Restaurant Food Delivery: Available in all major metropolitan cities
• Grocery Delivery: Coverage in urban and suburban areas
• Special Services: Catering and bulk orders in select locations

You can check if delivery is available in your area by entering your location on our platform.

3. Delivery Timeframes

Standard Food Delivery

• Restaurant Orders: 30-45 minutes on average
• Grocery Orders: 1-2 hours for fresh items
• Peak Hours: Delivery times may extend during high-demand periods

Product Shipping

• Standard Shipping: 24 hours for most products
• Express Shipping: Same-day delivery available in select areas
• Bulk Orders: 1-2 business days depending on quantity and location

4. Delivery Charges

Delivery charges are calculated based on:

• Distance from restaurant/store to delivery location
• Order value and applicable discounts
• Peak hour surcharges (when applicable)
• Special delivery requirements

Free delivery may be available for orders above certain minimum values. Check individual restaurant or store pages for specific offers.

5. Order Tracking

We provide real-time tracking for all deliveries:

• Live GPS Tracking: Track your delivery partner's location in real-time
• Status Updates: Receive notifications for order confirmation, preparation, and dispatch
• Estimated Arrival: Get accurate delivery time estimates
• Contact Options: Direct communication with delivery partners when needed

6. Delivery Requirements

Customer Responsibilities

• Provide accurate delivery address and contact information
• Be available at the delivery location during estimated arrival time
• Provide clear delivery instructions for apartment complexes or offices
• Ensure payment readiness for Cash on Delivery orders

Special Instructions

• Contactless delivery options available
• ID verification may be required for certain orders
• Access instructions for gated communities or office buildings

7. Failed Deliveries

In case of delivery issues:

• Customer Unavailable: Our delivery partner will attempt to contact you multiple times
• Incorrect Address: Additional charges may apply for address corrections
• Order Cancellation: Orders may be cancelled if delivery cannot be completed
• Refund Policy: Applicable refunds will be processed according to our refund policy

8. Quality Assurance

We ensure quality delivery through:

• Insulated Bags: Hot food stays hot, cold items remain fresh
• Hygiene Standards: All delivery partners follow strict hygiene protocols
• Packaging Quality: Secure packaging to prevent spills and damage
• Temperature Control: Proper handling of temperature-sensitive items

9. Weather and Emergency Conditions

During adverse weather or emergency situations:

• Delivery times may be extended for safety reasons
• Some areas may experience temporary service suspension
• Customers will be notified of any significant delays
• Safety of our delivery partners is our top priority

10. Contact Information

For shipping and delivery related queries:

• Customer Support: Available 24/7 through our app and website
• Phone: +91-7008660113
• Email: support@foodiedelevery.com
• Live Chat: Available on our platform during business hours

11. Policy Updates

This shipping policy may be updated from time to time to reflect changes in our services or legal requirements. Any significant changes will be communicated to our users through:

• In-app notifications
• Email notifications to registered users
• Updates posted on our website

Continued use of our services after policy updates constitutes acceptance of the revised terms.