Privacy Policy

1. Introduction

Welcome to Foodie ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform and mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

Personal Information

• Account Information: Name, email address, phone number, username, and password
• Profile Information: Business details for restaurants, delivery preferences, profile pictures
• Payment Information: Credit card details, billing address, and payment history (processed securely through Razorpay)
• Location Data: Your precise location for delivery services, restaurant locations, and delivery tracking
• Contact Information: Address, delivery instructions, and emergency contact details

Usage Information

• Order history and preferences
• App usage patterns and interactions
• Device information and unique identifiers
• Log data including IP address, browser type, and access times
• Cookies and similar tracking technologies

Communications

• Customer service interactions
• Reviews and ratings
• Feedback and survey responses
• Marketing communications preferences

3. How We Use Your Information

We use your information for the following purposes:

Service Provision

• Process and fulfill food delivery orders
• Coordinate delivery services and real-time tracking
• Process payments and manage billing
• Provide customer support and resolve issues
• Verify restaurant and delivery partner accounts

Communication

• Send order confirmations and delivery updates
• Notify you about promotions and offers
• Respond to customer service inquiries
• Send important service announcements

Improvement and Analytics

• Analyze usage patterns to improve our services
• Personalize your experience and recommendations
• Conduct research and analytics
• Develop new features and services

Legal and Safety

• Comply with legal obligations
• Protect against fraud and security threats
• Enforce our terms of service
• Resolve disputes and legal claims

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Partners

• Restaurants: Order details, delivery address, and contact information
• Delivery Partners: Pickup and delivery addresses, contact information, and order details
• Payment Processors: Payment information through Razorpay for transaction processing
• Technology Providers: Google Maps for location services and navigation

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To ensure user safety and security
• In case of business transfers or mergers

With Your Consent

We may share information with third parties when you provide explicit consent for specific purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure password hashing and authentication
• Regular security assessments and updates
• Access controls and employee training
• PCI DSS compliance for payment processing
• Secure server infrastructure and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• Access: Request a copy of your personal information
• Update: Modify your account information and preferences
• Delete: Request deletion of your account and personal data
• Portability: Export your data in a readable format

Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control promotional offers and updates

Location Services

• Enable or disable location tracking
• Control precise location sharing
• Manage location-based features

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for accounting purposes

When personal information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Third-Party Services

Our app integrates with third-party services:

• Razorpay: Payment processing (subject to Razorpay's privacy policy)
• Google Maps: Location services and navigation (subject to Google's privacy policy)
• Bootstrap & Font Awesome: UI frameworks (minimal data collection)

These services have their own privacy policies, and we encourage you to review them.

11. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve our services

You can control cookie settings through your browser preferences.

12. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our app
• Sending you an email notification
• Displaying a prominent notice in the app

Your continued use of our service after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions or concerns about this privacy policy or our privacy practices, please contact us:

14. Compliance

This privacy policy is designed to comply with:

• Google Play Store policies
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Children's Online Privacy Protection Act (COPPA)
• Other applicable privacy laws and regulations